Policy on Handling Unacceptable Behaviour from Members of the Public

Date published: 05 July 2016

The Victims and Survivors Unit (VSU) recognises the potential for verbal abuse, threatening behaviour or physical assault from members of the public and the detrimental effect this can have on staff. VSU staff should be able to conduct their business in a safe and nonthreatening environment. Unacceptable behaviour from members of the public will not be tolerated and the VSU will take the strongest possible action against offenders, including legal action where appropriate.


The personal safety of staff is paramount and staff are therefore instructed not to accept or tolerate any violent, threatening or abusive behaviour directed towards them. VSU also recognises its responsibilities and aims to promote an understanding of the reasons for the range of challenging behaviours which may be experienced by staff.

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